Privacy policy.

EllieandKobe’s European Privacy Notice

Effective date: 12/4/2022

Introduction

This Privacy Notice sets out how EllieandKobe. Processes European personal data obtained via our website ellieandkobe.com (the “Site”) – in our role as a data controller (i.e., when we are responsible for determining the purpose and means of the processing). This Notice also describes your data protection rights, including the right to object to some of the processing which we carry out.

Personal Data We Collect

Personal data collected via the Site may include:

Contact data. You may provide us with your contact details, such as your name, phone number, mailing address, and email address. You may provide us this information when you contact us or sign up for newsletters.
Payment Information. You may provide payment information and related information such as a billing and mailing address when you make purchases on the Site.
Feedback Information. You may also provide your personal data when you provide feedback or other opinions.
Authentication Data. To verify the identity of registered users we may collect authentication information.
Information About Others. You may submit to us personal data about other individuals. For example, you may submit someone else’s mailing address when you purchase a gift for them through the Site. When you submit personal data about others, you represent that you have obtained their consent to disclose their personal data to us.
User Generated Content: Where you give us permission we may collect user generated content from you or from sources such as your social media profile (such as Facebook, Google, Twitter and Instagram).This may include: your name; your social media handle; messages which you have shared publicly on social media; your gender; number of social media followers; social media profile preferences; your age/date of birth; and your home address and email address.
Other Information You Provide. This includes emails and other communications that you send us or otherwise contribute, such as user support inquiries regarding orders.

How and Why We Use Your Personal Data

We process personal data for the following purposes:

You make a purchase from us;
We process your account registration and identify you as a user;

We take payment for your purchases;
We provide customer services and arrange the delivery or other provision of products or services;

Where you give us consent:

where consent is required by applicable law, we will send you direct marketing in relation to our relevant products and services, or other products and services provided by us.
we place cookies and use similar technologies (see more on cookies below)
on other occasions where we ask you for consent, we will use the data for the purpose which we explain at that time.

For purposes which are required by law:

In response to requests by government or law enforcement authorities conducting an investigation;
To comply with applicable tax and other government regulations

EllieandKobe do not disclose buyer’s information to any third parties other than when your order details are processed as part of the order fulfillment. We only disclose information to third parties for delivery purposes.

Cookie categories

Required cookies

These cookies are required to enable core functionality and must be accepted for some Sites to work. They can be used for authentication, security or localisation purposes. Without these cookies, services you have asked for, like adding items to your shopping basket, cannot be provided. If you disable these cookies certain parts of the Sites will not function for you, for example, adding items to your basket, proceeding to checkout.

Functional and performance cookies

These cookies help us improve or optimise the experience we provide. They allow us to measure Site usage and improve performance. These cookies help us understand how visitors interact with the ellieandkobe Site and we use this information to improve user experience and performance.

Your Rights and Choices

Subject to certain conditions, where the rights apply under applicable law, you may ask us to take the following actions in relation to your personal data:

Provide you with information about our processing of your personal data and give you access to your personal data.
Update or correct inaccuracies in your personal data.
Delete your personal data.

How to Contact Us

To make a query, raise a concern, or exercise your data protection rights, please contact us at info@ellieandkobe.com or by post at the following address:

EllieandKobe

Flat 15, 41 Church Road

CR01SG, Croydon