You may receive emails from us because someone registered to EllieandKobe newsletter with your email. Alternatively you made a purchase from our Etsy store. In the unlikely event that someone has mistakenly typed the email address during sign-up or intentionally used an email address that wasn’t theirs. If you don't what to receive emails from EllieandKobe please click the unsubscribe at the bottom of the email you received.

Yes! Once you've placed an order, we'll send you a confirmation email with all your order details.

We strive to make all our customers happy and we’re so sorry you are experiencing a problem/problem’s. please email us at ellieandkobe@hotmail.com. We’ll do our best to help resolve any issues.

We try to make sure that you're happy with all your purchases, but if you ever need to send anything back to us, it's super easy! Click here to read our Shipping & Returns

We are so sorry to hear you haven’t receive your order yet and are not able to locate your parcel, don't worry! Contact us here and we'll help you get it sorted.

Yes! Just remember that your billing address must match the address that your payment card is registered to.

As long as the order has not shipped and is not a personalised item that has been started, you can request an cancellation. Please contact us here Contact

Unfortunately international shipping can be expensive please see our Shipping & Returns